Terms of Service

Airmaintix is software for HVAC/R and refrigeration contractors to manage work orders with checklists, photos and electronic signatures, maintenance and compliance plans, refrigerant logs, quotes, scheduling, equipment records with QR labels, PDF reports and simple finance, with mobile apps for technicians in the field.

The Service is intended for businesses and professionals. It is not offered to consumers for personal, family or household purposes.

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping login credentials confidential and for all activity under your account.
• The company administrator is responsible for the users they invite (for example office staff and technicians), for the roles assigned to them and for removing access when someone leaves.
• The number of users with login depends on your plan.

New accounts get a free trial of 14 days. No payment method is required to start. When the trial ends, you need to subscribe to a plan to keep using the Service; until then, access is restricted. Data entered during the trial is kept for [number] days after the trial ends, so you can subscribe without losing it.

• The Service is offered as a subscription, billed monthly or annually in advance, in US dollars (USD) or euros (EUR).
• Payments are processed by Stripe. Depending on your country, you can pay by card or by SEPA Direct Debit. We do not store full card or bank details.
• Prices exclude VAT, sales tax and similar taxes. Where applicable, these taxes are calculated at checkout based on your billing country and tax ID (for example your VAT number) and added to the price.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• When you change plans, the prorated difference is charged immediately (or credited when you move to a lower plan).
• If a payment fails, we will notify you and may restrict access after a grace period of [number] days.
• We may change prices with at least [30] days' notice by email or in the Service. New prices apply from your next renewal.

You can cancel at any time in your account settings, with no cancellation fee. Your access continues until the end of the billing period already paid. Except where required by applicable law, payments are non-refundable and partial periods are not refunded.

You agree not to:

• use the Service for unlawful purposes or in a way that infringes the rights of others;
• access or try to access accounts or data of other companies, or probe, scan or test the security of the Service without our written permission;
• overload or disrupt the Service, or decompile or reverse engineer it, except where the law allows;
• upload malware or content you have no right to share;
• resell, sublicense or provide the Service to third parties without our authorization.

The data you enter into the Service — clients, sites, equipment, work orders, checklists, photos, signatures, quotes, refrigerant records, financial entries and similar content (“Customer Data”) — belongs to you. You allow us to host, process, transmit and display Customer Data only as needed to provide, secure and support the Service.

You are responsible for the accuracy and lawfulness of Customer Data and for having a valid legal basis for any personal data of third parties that you enter (for example your clients' contact details or your employees' names).

Where we process personal data on your behalf, we act as your processor under the GDPR and similar laws. Our Data Processing Agreement (DPA) forms part of these Terms and is available on request at contact@airmaintix.com. How we handle personal data is described in our Privacy Policy.

The Service includes tools that support regulatory record-keeping, such as maintenance schedules, leak-check intervals, CO₂-equivalent and leak-rate calculations and reminders based on frameworks like EPA Section 608 and 40 CFR Part 84, the EU F-Gas Regulation 2024/573, ChemKlimaschutzV, VDI 6022, the GEG and RITE.

These tools are aids based on the information you enter and on our reading of the rules. They are not legal advice and do not replace the judgment of qualified professionals. The equipment operator, you and your certified technicians remain responsible for complying with the laws and standards that apply to each installation and for checking the documents generated by the Service before relying on them.

While your subscription is active, you can export your data through the reports, PDF documents and exports available in the Service. After your account is closed, we delete or anonymize Customer Data within [number] days, except for records we must keep by law (for example invoices) and except for backups, which are overwritten on a rolling cycle of [number] days.

We and our licensors own the Service, including its software, design and documentation. Apart from the right to use the Service during your subscription, these Terms do not transfer any intellectual property rights to you. If you send us suggestions or feedback, we may use them freely and without obligation to you.

We work to keep the Service available and secure, but we do not guarantee uninterrupted operation. Interruptions may occur for maintenance, updates or reasons outside our control. Unless agreed otherwise in writing, no service level agreement (SLA) applies. Support is provided through the Help center inside the product and by email at support@airmaintix.com.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits warranties or rights that cannot be excluded under applicable law.

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data;
• our total liability arising out of or relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.

These limitations do not apply to liability for intent or gross negligence, for injury to life, body or health, or to any other liability that cannot be limited or excluded under applicable law.

You will defend and indemnify us against third-party claims arising from Customer Data or from your use of the Service in breach of these Terms or of the law, except to the extent the claim results from our own breach.

You can close your account at any time. We may suspend or terminate access if you seriously or repeatedly breach these Terms, if payments remain overdue after notice, or if required by law. Where reasonable, we will notify you in advance and give you the opportunity to fix the issue and export your data.

We may update these Terms from time to time. For material changes, we will notify you by email or in the Service at least [30] days before they take effect; if you do not agree, you can cancel before they apply. The date of the latest version is shown at the top of this page.

These Terms are governed by [governing law — to be confirmed after legal review]. The courts of [venue — to be confirmed] have jurisdiction, without prejudice to mandatory rights you may have under the law of the country where your business is established.

These Terms are available in English, Spanish and German. In case of discrepancy, the English version prevails.

Matum Soluções Inteligentes LTDA · [registered address] · Brazil · [company registration number]
Email: contact@airmaintix.com